Telextext Holidays were approached for comment but did not respond ahead of publication.I think I have booked through teletext and certainly through similar sites which collect together all the bits and pieces which sink to the bottom of the travel industry, and sell them off cheap.
"But it has been ruined and my mum cried for days.
My dad has worked so hard during lockdown and my parents deserved a decent holiday. "I think they would have flown home but could not get a flight. "Eventually they found a three star hotel but were told that they would have to spend the first night in staff quarters. "They were told to leave at noon the following day and then had to walk the streets with their suitcases looking for suitable accommodation in 90 degree heat. She said: "Both my parents have health conditions and this was a nightmare for them. She added: "I am appalled at the way the company has handled this situation and this matter."Įmma said that her mum was left in tears. The couple eventually managed to find a hotel half an hour away from where they'd originally planned to stay for the remainder of their holiday.Įmma said she is "utterly disgusted" at the way her parents have been treated and claims she has tried to contact Teletext Holidays several times since then but has received no response. There was nothing they could do and they were left to sort it out themselves."Įmma said she was left with no other option but to fork out £2,000 to send to her parents so they could pay to stay somewhere else. "I was informed that the contract with the supplier had been withdrawn. Royal Lagoons Resort told the ECHO the hotel has no direct contact with Teletext Holidays and it was the travel agency who cancelled the couple's booking.Ī spokesperson said the hotel was fully occupied when the couple arrived but they managed to arrange a room for them to stay in that night until they found alternative accommodation.Įmma claims she was told by a staff member from Teletext that no one would be able to help her until 9am the following morning.Īfter ringing the travel agency back the following day, Emma said she was told there was nothing they could do and her parents would receive a refund within 3-5 working days.Įmma said: "This was unacceptable as my parents had no money, no where to stay and no idea who to turn to for help and support. "It was then down to my self to contact Teletext via an emergency contact number that evening." They managed to get some WIFI to be able to contact me via internet. They were not reassured in any way shape or form.
"This left them scared, distressed and extremely worried. Their daughter Emma Hellon told the ECHO: "They were unable to use their mobile phones to contact anyone to find out what was happening. READ MORE: Woman taken to A&E with chest pains told to stand outside in the rainīut on arriving at the hotel later that evening, they were told their accommodation had been cancelled earlier that day. The couple, from Birkenhead, flew from Manchester Airport to Hurghada International Airport on October 20 for a two week holiday. A couple were left stranded in Egypt after arriving to find their hotel booking no longer existed.Īndrew and Elaine Hellon booked a package holiday with Teletext Holidays to stay at the Royal Lagoons Resort in Egypt.
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